General questions about taxx.lu

• How does taxx.lu work?

  Learn how taxx.lu works to streamline your tax filing process with our detailed guide.Popular

• What is taxx.lu ?

  Find out what taxx.lu is and how it can simplify your tax filing process with our clear overview.Some readers

• Is the data entered by the user verified and corrected if an error occurs?

  If you choose one of our ‘Plus’ or ‘Premium’ offers, a member of our team will fully verify your tax return. You will receive an email as soon as the review is complete and the download is available. Click here to see our Offers and Rates!Some readers

• How can I simulate a tax return?

  To simulate a tax return free of cost, log in to your taxx.lu account and initiate a new empty tax return. Proceed to complete the tax return from beginning to end by providing all required information. Navigate through each section and save your progress by clicking on 'Save and continue'. The tax result for your simulation will be displayed at the conclusion in the 'Result' section. (https://storagSome readers

• Webinar - How to file your tax return on taxx.lu?

  Watch this webinar to learn how to file your tax return on taxx.lu. https://www.youtube.com/watch?v=XqXQgj1zPiUFew readers

• How do I download my completed tax return?

  Once paid, you can download your completed declaration and the corresponding appendices in the Results category. Depending on your situation, you can download form 100 or form 163. Both completed forms are available. It is then up to you to sign your declaration and send it to the tax authorities with the corresponding appendices.Few readers

• What are the benefits of taxx.lu?

  taxx.lu is a Luxembourg-based online tax platform that combines simplicity, efficiency, and personalized support. Here are the main advantages at a glance: Simplicity and time-saving Clear and intuitive interface suitable for all users. Mobile app taxx.lu Scanner to scan your tax certificates. Auto-Scan function: automatic data import, no manual entry required. Personalized tax optimization Automatic calculation of your Opti-Score, showingFew readers

• Why use taxx.lu?

  taxx.lu streamlines the process of completing your Luxembourg tax return, offering a hassle-free experience. Effortless Time-efficientFew readers

• Who can use taxx.lu?

  The taxx.lu platform is designed for all taxpayers who need to file a tax declaration in Luxembourg, whether they are residents or non-residents. It is intended for individuals as well as married couples or partners, regardless of their nationality or professional situation. taxx.lu is an online platform aimed at simplifying tax filing in Luxembourg for a wide range of taxpayers. It is particularly suitable for: Employees, residents or cross-border workers, fromFew readers

• Do I have to fill out my tax return myself on taxx.lu?

  The platform offers several options to suit your needs: Standard Package (€69): You complete your tax return online independently. The platform generates the necessary forms (100, 163, as well as annexes such as form 190 for rental income and form 700 for capital gains on real estate), ready to be submitted to your tax office. You also receive a personalized analysis to optimize your tax situation. Plus Package (€119): In addition to the services of the Standard Package, yourFew readers

• Can I file tax returs for someone else on my taxx.lu account?

  Yes, you can file tax declarations for another person via your client account on taxx.lu, in particular for close relations such as family members or people you are assisting. However, the signature and explicit agreement of the taxpayer concerned are required to finalise and submit the tax return on their behalf.Few readers

• Why should I use taxx.lu if I have to fill everything in myself?

  taxx.lu goes far beyond a simple form: it transforms a complex and risky task into a simple, safe, and optimized process, while allowing you to maximize your savings and gain valuable time. Here’s how: Clear and comprehensive guidance taxx.lu supports you at every step. Each field is explained with concrete examples and precise instructions so you know exactly what information to enter and how to do it correctly. Additionally, an integrated chat and email are availablFew readers

Forms

• After the payment, how long does it take until the tax return is available?

  If you have chosen our "Standard" offer, you can upload your tax return directly after your payment in the ‘Result’ form. On the other hand, if you have chosen our "Plus" or "Premium" offers, you can download your tax return as soon as our team has completed the verification,. You will receive an email as soon as the review is complete and downloading is possible. Please check your spam mails regularly. (https://storage.crisp.chat/users/helpdesk/website/1c5fc819171ffd00/snip20240717Popular

• After the payment, is it possible to change the tax return free of charge?

  After payment, you can correct the data on your tax return free of charge. Make the changes, save and download the PDF again.Popular

• After downloading the tax return from taxx.lu, the data is incorrect. What should I do?

  This is not a condition of taxx.lu but the official documents from the tax authorities. If your PDF is empty when you print it or if the amounts are incorrect (millions/thousands), download the PDF again from taxx.lu and open it in Adobe Acrobat Reader. If you do not have Adobe Acrobat Reader, you can download it free of charge here: https://get.adobe.com/fr/reader/Few readers

• How to download form 163 if the system indicates form 100 instead?

  You can still download both form 100 and form 163 in the "Results" category.Few readers

Offers & Payments

• What are the possible payment methods?

  On taxx.lu you can only pay by credit card.Some readers

• What are the advantages of the different packages?

  Before choosing a package, taxx.lu allows you to simulate your tax to pay or to receive for free. This quick simulation gives you an initial estimate of your tax situation and helps you decide which package best suits your needs. You can anticipate your potential refunds or payments without any commitment. taxx.lu offers several packages tailored to your needs for filing taxes in Luxembourg. Each package provides specific services to guide you through the process. Here is a detailed overvieSome readers

• When does the payment take place?

  In the last form (Result) you can see the amount of tax receivable or payable. This is when you will be able to make the payment in order to access your completed tax return in PDF format to send it to your tax office.Few readers

• How much does taxx.lu cost ?

  The cost of using taxx.lu depends on the package you choose. Prices range from the Standard Package at 69€ for a basic tax return, up to the Premium and Platinum Packages for full expert support and additional services. Please check out our different offers here: https://www.taxx.lu/pricing?locale=enFew readers

• What type of payment is it?

  It is a one-off payment per tax return. It is not a monthly or annual subscription.Few readers

• Can I upgrade after I have chosen an offer?

  Yes, you can upgrade your offer even after you have made a selection. To do this, return to your paid tax return and navigate to the final form labeled "Result," where you can choose a different offer. Here are the advantages of the various offers: https://help.taxx.lu/en/article/what-are-the-advantages-of-the-different-rates-h7xkbh/Few readers

• What does the manual verification by a tax expert include?

  With the Plus and Premium packages, your tax return is reviewed in detail by a tax expert who checks your data against the documents you have provided. Specifically, the tax expert will: compare your entries with the certificates and supporting documents (salary slips, interest statements, insurance certificates, etc.), ensure that the amounts declared match the official documents, verify whether the documents you have submitted can actually be used as tax ceFew readers

• Can I pay by any other method than credit card?

  Yes, if you do not wish to use a credit card or if you do not have one, please contact us by email at help@taxx.lu. We will provide you with an invoice. To speed up processing, please also send us the following information: Last name First name Address Email address Chosen taxx.lu Package (Standard, Plus, Premium) Info: Once you have received and paid your invoice, please send us a payment confirmation. This will enable us to give you access to your documents or the services forFew readers

• Why can't I select the Plus or Premium offer anymore?

  In December, we receive a very high number of requests. To maintain the quality of our service, we unfortunately have to limit new subscriptions to the Plus and Premium plans. Therefore, some more complex situations, for example: rental income, complex tax situations, cases requiring detailed analysis, cannot currently subscribe to Plus or Premium. Only the Standard package remains available for these situations. However, during January and the following months, you wiFew readers

Help & Support

• How can I contact your team if I have a question?

  You can contact us directly on the site using the instant messaging fuction in the bottom right corner. You can also contact us by email at the following address: help@taxx.luSome readers

• Does taxx.lu also offer tax advice?

  No, taxx.lu does not offer tax advice. For specific tax questions taxx.lu can put you in contact with a partner fiduciary. Simply write us at help@taxx.luSome readers

• Does taxx.lu offer a telephone service?

  No, we do not offer telephone support.Some readers

• What should I do if I can't download my form in PDF format?

  Please contact us via email : help@taxx.luFew readers

• Why am I not receiving taxx.lu e-mails?

  If you are not receiving our e-mails, they may have been blocked by your e-mail provider's spam filters or placed in your spam folder. What should you do? Check your spam folder. If our e-mails are there, mark them as ‘Not spam’ so that you can receive future messages correctly. Add our address to your contact list. Register our e-mail address in your address book or your safe senders. Need more help? If the problem persists, contact us directly by e-mail at help@taxx.lu or via onlFew readers

• Does taxx.lu use artificial intelligence (AI) for customer support?

  No. At taxx.lu, we want to offer a human and personalised service. That's why our customer support is provided exclusively by real people, based in Luxembourg. We do not use artificial intelligence to answer our users' questions.Few readers

• How can I prevent taxx.lu emails from landing in my spam inbox?

  By adding help@taxx.lu to your contacts. Why? Adding our email address to your contact list ensures that important communications from taxx.lu reach your inbox instead of being filtered into spam or junk folders. This helps you stay updated on your tax return verification process, account information, and important service notifications. How do I add help@taxx.lu to my contacts? Gmail Open Gmail and click "Compose" In the "To" field, type: help@taxx.lu Click on the emFew readers

Discount coupons

• Where can I find my referral code?

  Once you have paid one of our rates in the “Results” category, you will find your referral code at the bottom of the page.Few readers

• Where can I indicate my coupon code?

  If you have a discount coupon, you can indicate in the « Result » category under "I have a coupon!".Few readers

• How can I benefit from the Sympass discount?

  On the Sympass website, you can find the discount for all Sympass members. Here is the link to the site. You can also enter the discount code before making payment, in the ‘Result’ category.Few readers

• Why can't I import the PDF of my previous tax return?

  If taxx.lu cannot import your tax return from the previous year, this can have several reasons: You have selected the wrong PDF file. You have not selected the tax return from the previous year. Your tax return was filled in by a tax advisor using special software. This data cannot be imported at the moment. How should you proceed? Simply create a blank tax return on taxx.lu!Few readers

• What data will be imported from my previous tax return?

  When creating a new tax return, based on your previous year's tax return, the following data will be imported automatically for all members of your household and you no longer need to enter them manually: Name and surname Address Matricule File number Marital statusFew readers