Spuerkeess

• How can I benefit from the 30% discount code?

  Spuerkeess customers automatically receive a 30% reduction on their chosen taxx.lu offer (Standard, Plus or Premium). Yo should indicate your Spuerkeess IBAN account in the category "Other" in order to proove that you’re a Spuerkeess customer.Few readers

• Does Spuerkeess' 30% discount apply to all taxx.lu offers?

  Yes, the discount applies to all service offers, meaning the Standard, Plus, and Premium packages as well as on additional forms (F190/210 and F700).Few readers

• Can I benefit from the Spuerkeess discount if I don't have a Spuerkeess bank account?

  You can still use taxx.lu’s services, but the exclusive discount and document integration are only available to Spuerkeess customers. The perfect reason to open up an account on www.spuerkeess.luFew readers

• What kind of customer support is available for Spuerkeess customers?

  Spuerkeess customers can access all of taxx.lu’s support services, including live chat, email support, and expert guidance/verification in the Plus and Premium tiers. You can contact our team by email: help@taxx.luFew readers

• Can I still benefit from expert advice using the Spuerkeess coupon?

  Absolutely! The Plus and Premium packages offer manual verification or/and a one-on-one video call with our tax experts for personalized support. Spuerkeess customers also benefit from a 30% discount on those packages.Few readers

• Can I combine the 30% discount with other promotions?

  No, the Spuerkeess discount cannot be combined with other offers or promotions.Few readers

• Is my data secure on taxx.lu?

  Yes, taxx.lu uses state-of-the-art encryption and adheres to Luxembourg’s strict data protection regulations to keep your information safe. No data will be shared with a third person without your explicit consent.Few readers

• Can I use the Spuerkeess discount if I already started my tax return on taxx.lu?

  Yes, as long as you provide your Spuerkeess IBAN before finalizing your tax return, the discount will be applied.Few readers

• What information will be shared with Spuerkeess?

  Taxx.lu only shares your IBAN bank account number with Spuerkeess in order to get the 30% discount. No other personal or financial data from your tax declaration will be transmitted.Few readers

• Is this partnership available to all Spuerkeess customers?

  Yes, all individual Spuerkeess account holders are eligible for the discount and integration features.Few readers

• Can I use the service if I live abroad but have a Spuerkeess account?

  Yes, as long as you have a Spuerkeess account, you can take advantage of the discount and data integration features, regardless of your residence.Few readers

• What is the purpose of importing the S-Net Zip file into taxx.lu?

  The S-Net ZIP import to taxx.lu is a feature designed to simplify the preparation of tax returns for Spuerkeess customers. By importing the Zip file downloaded from S-Net, taxx.lu can automatically retrieve your personal data and that of your tax certificates and integrate them directly into the corresponding categories on the platform. This feature simplifies the preparation of your tax return by speeding up the completion process and reducing input errors.Few readers

• What are the advantages of importing the Zip S-Net file?

  Importing the S-Net Zip file is a practical and fast solution that simplifies the preparation of your tax return for Spuerkeess customers. By downloading your Zip file from S-Net and adding it to taxx.lu, certain tax information will be automatically integrated into your return. Benefits of this functionality: Automation : Your personal data, such as your surname, first name, etc., from your Spuerkeess account are directly extracted and imported into the corresponding categories on taxxFew readers

• Can I modify the S-Net Zip file?

  In order for the Zip file import to work correctly on taxx.lu, please do not modify it. If you wish to make any changes to your tax return, we recommend that you do so directly on taxx.lu, in the relevant category.Few readers

• What types of data are included in the S-Net Zip file?

  The Zip file contains a variety of data, including personal and tax information. Some of this data is imported automatically, while other data can be used to display AutoCheck alerts to let you know if important information is missing from your tax return. Data imported from your Zip file : Personal data: Surname and first name Address OccupationFew readers

• Do I need to import my S-Net Zip file to complete my tax return?

  No, the use of the Zip S-Net file is not mandatory. It is simply a feature designed to make it easier for Spuerkeess customers to prepare their tax returns. You can also import the necessary documents via our taxx.lu Scanner application, Auto Scan or simply add them manually in the corresponding categories.Few readers

• What should I do if importing the S-Net Zip file into taxx.lu doesn't work?

  If importing the Zip file from S-Net does not work on taxx.lu, please contact our customer support via email (help@taxx.l) or chat, so that we can assist you and resolve the situation. You can send us the Zip file by email: help@taxx.lu Alternatively, we suggest you import the information and documents manually. You can also use our taxx.lu Scanner App to help you import the documents into your tax return.Few readers

• Is my data secure when I import an S-Net Zip file?

  Yes, taxx.lu uses an encryption system and adheres to strict Luxembourg data protection regulations to guarantee the security of your information. No data will be communicated to a third party without your explicit consent.Few readers

• Can I import my partner's S-Net Zip file into my return?

  Yes, you can import several S-Net Zip files if you are filing a joint tax return (e.g. married or civil partners). The two Zip files can be imported into the ‘Your file’ and ‘Partner file’ categories.Few readers

• Who can I contact if I have a problem downloading my Zip file from S-Net?

  If you are having problems downloading your Zip file on S-Net, we recommend that you contact Spuerkeess Customer Services directly. You can obtain more information and contact details by following this link: https://www.spuerkeess.lu/fr/particuliers/infos-aide/ If your problem concerns the import of tax data into taxx.lu, our support team is available to help you, either by email at help@taxx.lu or via our online chat.Few readers

• Can I delete information after importing the Zip file from S-Net in the event of an error?

  Yes, in the event of an error after importing the ZIP file, it is important to correct or delete the incorrect information to ensure the accuracy of your tax return. In each category, you have the option of modifying the amounts or deleting all the data by clicking on the dustbin icon in the top right-hand corner. If you choose to delete the data, it will be permanently deleted, and you will have to re-enter it if necessary. Be sure to check the information carefully before making any changesFew readers

• Where can I find the S-Net Zip file in my Spuerkeess account?

  You must first log in to your Spuerkeess e-banking account and then follow the instructions below: 1) From your Spuerkeess dashboard, click on ‘Tax area’ in the left-hand menu. 2) Then click on the ‘Export your tax file’Few readers

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Crédit Agricole de Lorraine

• How does the 30% discount for Crédit Agricole customers work? How can I benefit from the 30% discount code?

  Crédit Agricole customers automatically receive a 30% discount on the taxx.lu service tariff (Standard, Plus, Premium) they have chosen. You must indicate your IBAN Crédit Agricole account in the category "Other ’ in order to prove that you are a Crédit Agricole customer.Few readers

• Can I use the service if I live in Luxembourg but have a Crédit Agricole account?

  Yes, as long as you have a Crédit Agricole account, you can benefit from the discount, regardless of where you live.Few readers

• Can I use the Crédit Agricole discount if I have already started my tax return on taxx.lu?

  Yes, as long as you provide your Crédit Agricole IBAN before finalising your tax return, the 30% discount will be applied.Few readers

• What information is provided to Crédit Agricole?

  taxx.lu only transmits your IBAN bank account number to Crédit Agricole to obtain the 30% reduction. No other personal or financial data from your tax return will be transmitted.Few readers

• Who do I contact if I have problems obtaining my Crédit Agricole tax certificates?

  If you are having problems obtaining your Crédit Agricole tax certificates, please contact Crédit Agricole customer service. If you have any problems with taxx.lu, our support team is here to help.Few readers

• Crédit Agricole: what insurance policies can I deduct from my tax return in Luxembourg?

  Even if you have insurance policies taken out with Crédit Agricole in France, these policies can be deducted from your tax return in Luxembourg. You should enter them in the Special expenses Insurance premiums category. Here are the insurances you can deduct: Car insurance (third-party liability and protected driver's only) Home insurance (third-party liability portion oFew readers

• What type of customer support is available to Crédit Agricole customers?

  Crédit Agricole customers have access to all taxx.lu support services, including online chat, e-mail support and expert advice/checks in the Plus and Premium offers.Few readers

• Can I still benefit from expert advice using the Crédit Agricole discount?

  Absolutely! The Plus and Premium rates offer a manual check and/or a one-to-one video call with our tax experts for personalized assistance. Crédit Agricole de Lorraine customers also benefit from a 30% discount on these packages.Few readers

• What happens if I don't have a Crédit Agricole account?

  You can still use taxx.lu services, but the exclusive discount is only available to Crédit Agricole customers. A good reason to open an account at www.credit-agricole.com!Few readers