Why isn't my document recognised by Auto Scan?
The main reason is often that the document sent is not a standard tax certificate, as expected by the system. Auto Scan is designed to recognise certain specific types of document (e.g. tax certificates, salary certificates, insurance certificates, etc.).
Other possible reasons are :
- Quality of the document
- The document is blurred, badly cropped or difficult to read
- It is a photo and not a real scan
- The file contains several badly structured pages
- Incompatible format
- The format is not PDF, JPG or PNG
- The file is too large, corrupted or incorrectly saved
- Elements not legible
- Presence of handwriting or annotations
- Text hidden, crossed out or highlighted
- Presence of stamps or signatures covering the amounts
Updated on: 06/08/2025
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