> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.taxx.lu/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why can I no longer access my account?

When you create an account on taxx.lu, you will receive an email with a link to confirm your email address.

If you have not confirmed your email address within 3 days, you will no longer be able to log in to your taxx.lu account.

The "Forgot your password?" option will not solve the problem.

You must click on the "Didn't receive confirmation instructions?" option and then please follow through with the steps that will be shared with you:

![](https://storage.crisp.chat/users/helpdesk/website/1c5fc819171ffd00/screenshot-2024-04-09-at-14321_10ufc8h.png)