> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.taxx.lu/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why am I not receiving taxx.lu e-mails?

If you are not receiving our e-mails, they may have been blocked by your e-mail provider's spam filters or placed in your spam folder.

**What should you do?**
* Check your spam folder. If our e-mails are there, mark them as ‘Not spam’ so that you can receive future messages correctly.
* Add our address to your contact list. Register our e-mail address in your address book or your safe senders.

**Need more help?**
If the problem persists, contact us directly by e-mail at help@taxx.lu or via online chat.