> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.taxx.lu/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Who can I contact if I have a problem downloading my Zip file from S-Net?

If you are having problems downloading your Zip file on S-Net, we recommend that you contact Spuerkeess Customer Services directly. You can obtain more information and contact details by following this link: https://www.spuerkeess.lu/fr/particuliers/infos-aide/

If your problem concerns the import of tax data into taxx.lu, our support team is available to help you, either by email at help@taxx.lu or via our online chat.